Privacy Policy

Her Haven is committed to protecting your privacy and ensuring a secure and enjoyable online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (https://www.herhaven.world) and use our services. By accessing or using our site, you agree to this Privacy Policy in full. If you do not agree with our practices, please do not use our site.

1. PURPOSES OF DATA PROCESSING

We process your personal data for the following purposes:

  • Order Management: To process, fulfill, and manage orders including shipping, returns, and customer support.
  • Website Improvement: To analyze website usage, enhance functionality, and personalize your experience.
  • Marketing Communications: To send newsletters, promotional offers, and information about our products and services (only if you have opted in).
  • Legal Compliance: To comply with legal obligations and protect our rights, including fraud prevention and security measures.
  • Customer Interaction: To respond to inquiries, conduct satisfaction surveys, and manage customer service requests.

2. INFORMATION WE COLLECT

We may collect and process the following types of data:

a) Personal identification information:

  • Name, email address, phone number, billing and shipping addresses.

b) Payment Information:

  • Details necessary to process payments (handled securely via trusted third-party payment processors; we do not store sensitive payment data).

c) Technical Information:

  • IP address, browser type, operating system, device information, and browsing activity on our site.

d) Communication Data:

  • Contents of messages sent via contact forms, emails, or customer service interactions.

e) Marketing Preferences:

  • Your communication preferences and consent status regarding promotional materials.

3. HOW WE COLLECT YOUR INFORMATION

Your personal data is collected through various interactions on our website, including:

  • Direct Interactions: When you create an account, place an order, fill out forms, or contact us.
  • Automated Technologies: Through cookies, web beacons, and similar tracking technologies that capture technical data during your visit.
  • Third-Party Sources: Data provided by trusted partners or obtained through legal channels, in accordance with applicable laws.

4. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process orders: Ensure accurate order processing, shipment, and post-purchase support.
  • Enhance user experience: Personalize website content and improve our services based on user behavior.
  • Communicate: Keep you informed about your orders, send updates, and deliver marketing communications.
  • Security and compliance: Protect against fraud, ensure system security, and meet legal obligations.
  • Research and analytics: Conduct internal analysis to enhance our products, services, and overall customer experience.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve site functionality and performance.
  • Analyze usage patterns and trends.
  • Deliver targeted advertisements and measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings; however, please note that some parts of our site may not function properly without cookies.

6. DATA SHARING & THIRD-PARTY TRANSFERS

We do not sell your personal data. However, we may share your data with:

  • Service Providers: Trusted third parties (e.g., payment processors, shipping companies, analytics services) that assist in our operations. All such parties are contractually bound to protect your data.
  • Legal authorities: When required by law or necessary to protect our rights.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales, where your data may be transferred as part of the transaction. All data transfers are conducted in compliance with applicable data protection laws, ensuring that adequate safeguards are in place.

7. DATA RETENTION

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the fulfillment of contractual obligations, compliance with legal requirements, and resolution of disputes. Data that is no longer required is securely deleted or anonymized in accordance with applicable laws.

8. YOUR RIGHTS

Under applicable data protection regulations, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Erasure: Request deletion of your data, subject to legal restrictions.
  • Restriction: Request limitation of our processing of your data.
  • Portability: Request transfer of your data to another organization or a machine-readable format.
  • Objection: Object to the processing of your data for specific purposes, such as marketing.
  • Withdrawal of consent: Withdraw any consent provided for data processing, without affecting the lawfulness of processing prior to withdrawal. To exercise these rights, please contact us.

9. DATA SECURITY

We employ a range of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage protocols. Although we strive to protect your data, no security system is infallible; we cannot guarantee absolute security.

10. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where data protection laws may differ. In such cases, we ensure that your data is transferred with appropriate safeguards, such as standard contractual clauses or other legally approved measures, to maintain its protection.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about our data protection practices.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. 

By using our website, you confirm that you have read, understood, and agreed to the terms of this Privacy Policy.